Refund Policy

Good Neighbor Policy

At Lonely Manatees Website Hosted by Snorkeling With Manatees LLC it is our goal to provide an incredibly fun and interactive experience for our guest,but to also project a positive and respectful image to those who share our docks and waterways! In order to do so, we need everyone to do his and her part by participating in a safe and respectful manner while enjoying this wonderful and magical adventure !

To Snorkel With Manatees In Florida! “The Most Enduring Animal In The State of Florida”

We know that 99% of our guest will partake in a safe and responsible manner but we do feel that it is necessary to point out actions and behaviors that are not allowed on out manatee tours or river cruises.

The following is list of unnecessary and inappropriate behaviors that can result in an early termination of your cruise.

Examples include: but are not limited to

Extreme Intoxication
Public Urination
Littering
Manatee Harassment of any sort. This is to include, excessive yelling, loud music, excessive rude or out of control behavior.
Damage to boat or boat equipment and or crew
Disrespect of Crew or Captain
Vulgar Language or Absence Gestures
DO NOT bring family or friend issues on to our boats or gift shop. These need to be resolved elsewhere, not on our tours.
Failing to adhere to the safety briefing from the boats crew and or Captain

We at Snorkeling with Manatees thank you in advance for helping us to create a FUN, Safe and Responsible atmosphere that makes us proud to be a part of our surrounding community! We look forward to having you onboard!!!

Refund Policy - the basics

Due to Covid-19, we have updated our cancellation policies. – Cancellation policies are as follows .

Direct and Online Bookings:

All deposits will remain in effect until redeemed, must cancel 72 hours prior to departure date to extend activation of deposits and vouchers. Balance due at original reserved boarding times. Booking with a deposit only allows you different options of payment ( collecting bonus reward points, travel reward, etc) during check in.

There are no refunds on bookings, only vouchers. You will have 72 hours to cancel your charter before boarding date to receive a voucher good for 1 year (some extended exceptions may apply). If cancelled inside the 72 hours, you will be issued a 1 year voucher and a $100.00 rebooking fee will be applied on your next reservation, not pp.

No Shows will not receive a voucher.

If WE cancel the charter based on, in climate weather, mechanical issues, or unsafe conditions, your deposit and voucher will remain active until redeemed ( with no expiration date) . The benefit of this policy will lock you and your group into the current value of your reservation without increase of prices.

Thank you, and we look forward to meeting you and your families.
– Captain Parker